Shipping and money returns
ACTIVtights are shipping anywhere in the world with variable rate calculated automatically in the STORE according the number of items, no matter where you are. You can simply control shipping estimation directly in the "cart". Obviously, that means it is better value-for-money to order several items at a time; that way, the carriage cost-per-item works out less expensive. Items which are in stock are normally despatched within 48 hours of receipt of your order and payment (or on the Monday for orders which are received over the weekend), by Czech Post by Surface or Air Mail (depending on weight) for international orders. Orders are shipped in plain wrap with just a label bearing our return address on the back, in case of non-delivery. EU customers should receive their goods within 3-5 working days, international orders can take 10-14 days after dispatching confirmation, depending on destination, but please do not ask us how long as that is out of our hands. If you do not receive your order after 1 week for EU or 3 weeks for international orders, please contact us here. If there are any issues with your order (items out of stock, payment problems etc.) we will e-mail you at the e-mail address you provided; please make sure you provide a valid e-mail address which you check at least daily. If we require a response from the customer in order to complete an order and this is not forthcoming, the order will be cancelled and any payments received by us will be refunded after a period of 5 working days.
Shipping price estimations
Shipping is variable based on number of products and total weight. Basic overview of final shipping price:
1 - 3 products = approx. 13 USD
4 - 6 products = approx. 15 USD
6 - 10 products = approx. 20 USD